Welcome to Your Hour with APA Virginia Chapter sponsored by The Berkley Group. This is a free webinar series happening thefourth Monday of each month from Noon - 1 p.m. and is currently open to everyone, members and non-members. Members can receive 1 CM credit for watching live. All webinars are recorded and posted to our YouTube channel within 24 hours.
Members can now also take advantage of On-Demand Education and watch past webinars for CM credits thru December 31, 2020. View the comment sections of each individual webinar for CM info.
Interested in presenting? Contact Paige Tate at firstname.lastname@example.org.
Transforming the Customer Experience: Online Plan Review and Permitting
Monday, July 27, 12pm-1pm
A case study of how the Permit Arlington program is transforming customer service in Arlington County with a fully online Permitting and Electronic Plan Review system using Accela and OnBase. The system includes intake of permit applications, completing reviews, collecting payments and issuing permits all without being in person at the County. Utilizing electronic workflow and digital plans means that review statuses are easy to see, assignments can be tracked, and review deadlines are easier to meet. The solution provides real-time collaboration on a single file, with mark-ups and comments visible to all reviewers.
Deborah Albert, AICP
Permit Arlington Program Manager
Debbie manages the Permit Arlington Program, in Arlington County, VA. Permit Arlington is an enterprise-wide initiative to develop and implement an online permitting system, and to transform the County’s building and land development and permitting business processes. Her previous work with Arlington County includes coordination of the Zoning Ordinance amendment program for the Department of Community Planning, Housing and Development as a member of the comprehensive planning team. In that role, she developed policy, implemented plans, and conducted public outreach supporting a range of policies, including a rewrite of the Zoning Ordinance. Debbie previously worked as an Environmental Planner in Fairfax County, VA; and in conservation planning as GIS Analyst and Product Manager for NatureServe and The Nature Conservancy. Debbie holds a Master of Community Planning from University of Maryland; a Graduate Certificate in GIS from SUNY Albany; and a BS in Biology and Environmental Studies from Tufts University.
Brian Hyatt, Director
Brian is a Director at Versivo, an IT and business process consulting firm with principal offices in Gainesville, Virginia. Versivo offers flexible solutions for a variety of business processes, including permitting and plan review, agenda management, payables and receivables, courts and public safety, and more. Brian and Versivo have been implementing and supporting document management and workflow solutions for Arlington County since 2007, including the County’s OnBase Electronic Plan Review implementation in 2012. Brian serves as the OnBase Integration Lead for the Permit Arlington Program, overseeing the design and development of the integration between the Permitting and Plan Review components of the solution. Prior to joining Versivo, Brian was a Senior Consultant at CGI, where he implemented and supported Medical Records Management and Patient Financial Services Solutions for Hospitals across the nation. Brian graduated from James Madison University in 2004 with a degree in Business Administration, majoring in Information Systems and Operations Management. He is a certified OnBase Installer and OnBase API Developer.